Frequently Asked Questions
Everything you need to know about shopping with Rothwell San Francisco.
What is the standard shipping timeframe for orders?
We offer complimentary standard shipping on all domestic orders over $150. Most orders are processed within 1-2 business days, with delivery typically occurring within 3-5 business days via carbon-neutral transit.
How do I ensure I select the correct size?
Each product page features a detailed 'Size & Fit' guide tailored to that specific garment. Our silhouettes are designed with a modern San Francisco aesthetic, ranging from tailored to relaxed fits. If you are between sizes, we recommend sizing up for a more comfortable drape.
What is your return and exchange policy?
We want you to love your Rothwell pieces. We accept returns and exchanges on unworn, unwashed items with original tags attached within 30 days of the delivery date. Please use our online portal to generate a prepaid return label.
Where are Rothwell San Francisco garments manufactured?
We are committed to ethical craftsmanship. Our collections are designed in our San Francisco studio and produced in small batches by boutique manufacturers in Northern California and select fair-trade partners in Italy and Portugal.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets including Apple Pay, Google Pay, and PayPal. For flexible payments, we also offer Shop Pay Installments.
How should I care for my luxury fabrics?
To preserve the longevity of our premium wools, silks, and organic cottons, we recommend following the specific care instructions on the interior label. Most of our structured outerwear is dry-clean only, while our knits benefit from hand-washing and laying flat to dry.